Privacy Policy — Futura Accountancy

This privacy policy applies to the website futura-accountancy.nl and describes how we handle your personal data. Last updated: April 2026.

1. Data controller

Responsible for the processing of personal data via this website:

Futura Accountancy B.V.
Groot Overeem 5a
3927 GH Renswoude, Netherlands
Chamber of Commerce: 68337183
Email: info@futura-accountancy.nl
Phone: +31 6 5188 4235

2. What personal data we process

2.1 Website visits (Google Analytics)

We use Google Analytics to gain insight into how our website is used. The following data is processed:

Anonymised IP address
Pages visited and click behaviour
Time and duration of visit
Device type, browser and operating system
Referring website (referrer)

Google Analytics is only activated after your explicit consent via the cookie banner. Without your consent, no analytical cookies are placed and no visit data is sent to Google.

We have a data processing agreement with Google. Data is processed on Google servers within the EU/EEA. We have enabled IP anonymisation and do not share data with Google for advertising purposes.

2.2 Trix chatbot

Our website contains a chat widget (Trix) that allows you to ask questions about our services. During the conversation, Trix may ask you for the following information:

Name
Phone number
Email address

This data is stored in Notion (a secure cloud service) so that we can contact you. The chat history is temporarily stored in your browser's localStorage and is not sent to our servers, except for the messages you actively send to Trix.

Chat messages are processed via the Anthropic API (Claude) to generate responses. Anthropic does not store conversation data after processing. Trix is an AI colleague — not a human. This is clearly stated in the chat widget.

3. Purposes of processing

We process your personal data for the following purposes:

Website analysis — to understand and improve the use of our website (Google Analytics, only with consent)
Communication — to contact you following a conversation via the Trix chatbot
Service provision — to inform you about our services and refer you to the right colleague

4. Legal basis

The processing of personal data is based on the following legal grounds (Article 6 GDPR):

Consent (Article 6(1)(a)) — for placing analytical cookies (Google Analytics). You may withdraw your consent at any time by clearing your browser data or re-answering the cookie banner.
Legitimate interest (Article 6(1)(f)) — for processing contact details via the Trix chatbot, for the purpose of answering your enquiry and potential follow-up.

5. Cookies and local storage

5.1 Necessary storage (no consent required)

Name	Type	Purpose	Retention
futura_cookie_consent	localStorage	Remembering your cookie preference	Indefinite (until you clear browser data)
trix_chat_*	localStorage	Temporarily storing chat history for your session	Browser session

5.2 Analytical cookies (consent required)

Name	Provider	Purpose	Retention
_ga	Google	Distinguishing unique visitors	2 years
_ga_*	Google	Maintaining session information	2 years
_gid	Google	Distinguishing visitors per day	24 hours

You may revise your cookie preference at any time by clearing your browser's localStorage. The cookie banner will reappear on your next visit.

6. Retention periods

Google Analytics data: maximum 14 months (Google Analytics 4 default setting)
Chatbot contact details (Notion): maximum 12 months after last contact, unless you become a client (in which case client relationship retention periods apply)
Chat history (localStorage): until you clear your browser data

7. Sharing with third parties

We share your personal data only with the following parties, exclusively for the purposes stated above:

Google Ireland Limited — for website analysis (Google Analytics). Processing within the EU/EEA.
Notion Labs Inc. — for storage of contact details from the Trix chatbot. Notion complies with the GDPR and has implemented appropriate safeguards (Standard Contractual Clauses).
Anthropic — for processing chat messages (AI responses via Claude). Messages are not stored by Anthropic after processing.
Vercel Inc. — hosting of this website. Server logs are automatically deleted.

We never sell your data to third parties and do not use it for advertising purposes.

8. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. All communication with our website is encrypted via HTTPS. Access to the Notion database containing contact details is restricted to authorised Futura Accountancy staff.

9. Your rights

Under the GDPR, you have the following rights:

Right of access — you may request which personal data we process about you
Right to rectification — you may have incorrect data corrected
Right to erasure — you may request deletion of your data
Right to restriction — you may request restriction of processing
Right to data portability — you may request your data in a structured format
Right to object — you may object to processing based on legitimate interest
Right to withdraw consent — you may withdraw your cookie consent at any time

To exercise your rights, send an email to info@futura-accountancy.nl. We will respond to your request within 30 days.

10. Filing a complaint

If you disagree with how we process your personal data, you may file a complaint with the Dutch Data Protection Authority:

Autoriteit Persoonsgegevens
PO Box 93374
2509 AJ The Hague, Netherlands
autoriteitpersoonsgegevens.nl

11. Changes

We may update this privacy policy from time to time. The most recent version is always available on this page. In case of material changes, we will inform you via the website.

12. Contact

If you have questions about this privacy policy or about the processing of your personal data, please contact us:

Futura Accountancy B.V.
Groot Overeem 5a, 3927 GH Renswoude, Netherlands
Email: info@futura-accountancy.nl
Phone: +31 6 5188 4235