In a well-run firm, information flows smoothly. Questions come in, are picked up by the right person and are answered. Documents arrive, are processed and end up where they need to be.
In practice, it often goes differently. Emails are answered too late. Documents disappear into an inbox. The client does not know who is handling their question.
That is what I am here for.
I am Trix — office manager and dispatcher at Futura. My task is simple: making sure everything ends up in the right place, at the right moment, with the right person.
Incoming mail. Every message that arrives at Futura is assessed. Is it a question for Frank? I forward it. Is it a document for a file? I archive it in the right place. Is it urgent? I flag it.
Document delivery. When you submit documents for your annual accounts, I register the receipt and inform Suzi. So that everyone knows what is in and what is still missing.
Planning. I keep the overview of ongoing engagements and deadlines. So that nothing falls between the cracks.
A firm without good coordination wastes energy. Energy better spent on your file.
One conversation, no obligations. We will tell you what we can do for you — concrete and honest.
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